Last updated: 04/11/2026
This website [www.thecavemallorca.com](https://www.thecavemallorca.com) is owned and operated by ArtWork Hub, S.L. (Tax ID / NIF: B10616175, registered address at Calle Nuredduna, 19, 1 IN, 07006 Palma, Balearic Islands, Spain, email: office@artworkhubsl.com).
In compliance with current applicable legislation (Royal Legislative Decree 1/2007, of November 16), below we outline the conditions and procedure for product returns and refund requests for purchases made through our online store.
1. Right of Withdrawal (Returns for Change of Mind)
Customers have a period of 14 calendar days from the date of receipt of the product to exercise their right of withdrawal and return the order without stating any reason.
Return Requirements:
- Products must be returned in their original condition, unused, unwashed, and with all original tags attached and the security label signed The Cave.
- Items must include their original packaging or box and any accessories included with the delivery.
Exceptions to the Right of Withdrawal:
In accordance with Article 103 of the Spanish Consumer Protection Law, returns will not be accepted for:
- Underwear, swimwear, or earrings/piercings whose security seal or hygiene protection has been removed after delivery for health and hygiene reasons.
- Personalized products or items made to the customer's express specifications.
2. Return Shipping Costs
- Voluntary Returns / Exchanges: Direct shipping costs incurred for returning the item shall be borne by the customer.
- Defective Products or Shipping Errors: If the item received is defective, damaged, or incorrect relative to the order placed, ArtWork Hub, S.L. will cover 100% of the collection and re-shipping costs.
3. Return Procedure
- Notification: Send an email to office@artworkhubsl.com within the 14 calendar days period, specifying:
- Order number.
- Full name and contact details.
- Item reference(s) you wish to return.
- (Optional) Reason for the return or request for a size exchange.
- Instructions: Our team will reply with the exact shipping address for the return and shipment instructions.
- Dispatch: Pack the item securely and include the order proof inside the package.
4. Refund Process
Once the return package is received at our facilities and verified to meet the requirements stated above:
- We will issue a refund for the full amount paid for the returned items.
- Refund Timeframe: Refunds will be processed within a maximum of 14 calendar days from the receipt of the withdrawal notice and from physical receipt of the returned item.
- Payment Method: The refund will be credited using the same payment method used by the customer for the initial transaction (credit/debit card, PayPal, Bizum, etc.), unless expressly agreed otherwise.
5. Defective Products or Transport Damage
If the package shows visible damage upon delivery, we recommend noting it on the carrier's delivery slip. If you notice any defect, manufacturing fault, or lack of conformity upon opening the product:
- Contact us immediately (within a maximum of 48 hours) at office@artworkhubsl.com, attaching photos of the defect or damage.